Member Protection Information Officers (MPIOs) play an important role in clubs and sport. An MPIO is the first point of contact for persons with a member or child protection enquiry or complaint. If you want to discuss a problem at your club or association MPIOs are trained to provide information and impartial advice to.
Should you wish to make a formal complaint, an MPIO will discuss the options available to you and guide you through complaint procedures. Equestrian Queensland has several MPIOs available should you wish to discuss a particular issue. MPIOs are impartial and do not mediate or investigate complaints.
What does a member protection information officer do?
- Listens and acts as a sounding board
- Clarifies basic points and concerns
- Refers to a sport’s member protection or welfare policy and explains what constitutes inappropriate behaviour
- Explains the complaint process and options available under a sport’s member protection or welfare policy
- Discusses any relevant laws and the right to complain to external agencies
- Offers to provide details for counselling or other referrals if appropriate or requested
- Monitors and follows up the enquiry or complaint
It is important that a member protection information officer:
- Takes complaints seriously
- Tackles one issue at a time
- Doesn’t take sides
- Maintains confidentiality if possible
- Provides reassurance about victimisation
- Keeps notes