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Posted by Equestrian Australia on 18/10/2017.
Add to your Calendar 24-10-2017 13:00:00 24-10-2017 13:00:00 Australia/Sydney MPIO and ASC Complaints Handling Workshop MPIO and ASC Complaints Handling Workshop Location not provided
24th October 2017

MPIO and ASC Complaints Handling Workshop

Member Protection Information Officer Face to Face Workshop

Australian Sports Commission Complaints Handling Workshop
Presenter:  Morgan Lander

Workshop 1: MPIO Face to Face
Tue 24 October 2017 from 1 – 4 PM

Workshop 2: ASC COmplaints Handling Workshop
Tue 24 October 2017 from 5-8PM

 at Sports House North

Cnr Caxton & Castlemaine Streets Milton QLD 4064
Free daytime parking at PCYC Milton, 40 Castlemaine Street

Workshop 1: Member Protection Information Officer Course

This FREE course consists of seven online modules and one face-to-face workshop. It outlines the important role of Member Protection Information Officer as the ‘go to’ person in your club for players and members to discuss problems and formal complaints.

  • Better understand the role of MPIO.
  • Provide expert advice and guidance.

Please note: Online modules must be completed before the face to face workshop.

For further information please visit

To enrol please visit

Workshop 2: Australian Sports Commission Complaints Handling Workshop

Resolving complaints quickly and efficiently 

 This FREE workshop provides participants with the necessary skills and strategies to respond to clients and customers' complaints confidently, effectively and efficiently. It’s perfectly suited for those within sporting clubs and associations that have complaint handling responsibilities.  Comprehensive, practical and quality training will be offered.

 Learning outcomes

  • understand and identify a complaint

  • improve their complaint handling skills

  • consider complaints from a ‘complainant perspective’

  • raise awareness of the value of complaints

  • examine different strategies for handling complaints

  • become more confident in their ability to handle complaints

  • be able to identify who should respond to a complaint.


The Complaints Handling Workshop has been designed to complement the online training complaint handling available.